Customer Service – Network Advisor Job in Derbyshire. Apply for the latest Derbyshire jobs in Customer Services in Castle Donington, Leicestershire, United Kingdom.
Customer Service – Network Advisor Job in Derbyshire
Job Description
Working for a Global Network into the UK, a company that has been voted Top 10 companies to work for :
Looking for a Customer Service – Network Advisor – Based at East Midlands Airport
Monday to Friday – 8am to 6pm (8hr Shift between these times)
Job Spec :
To hand all incoming after Sales Shipment Issues, from all customers, into the contact centre where first time resolution is not possible.
By handline these trace requests aim to resolve the shipment issues and carry out trace investigation to improve service recovery, minimise customers dissatisfaction and establish DHL's reputation as a company that cares about it's customers.
Role Specifics :
Manage Customers expectations through Trace requests and supporting Frontline functions.
Maintain Customer Loyalty
Organise and prioritise Trace Investigations
Handle Complex issues and objections
Reduce volume of complaints and claims
Increase first time resolution rates for track and trace calls
Remain positive and professional at all times
Must Have :
Good Customer Service Skills
Problem Solving Skills
IT literate
If successful at interview, will be subject to a DBS check and 5 Year Compliance
Please contact (url removed) / or call (phone number removed)
Location: Derbyshire
Category: Customer Services
Job Title: Customer Service – Network Advisor
Salary: £11.40/hour
Benefits: Full Time
Job Type: Temporary, Full Time
Apply Now!
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