Claims Advisor Job in Huddersfield. Apply for the latest Huddersfield jobs in Customer Services in Huddersfield, West Yorkshire, United Kingdom.
Claims Advisor Job in Huddersfield
Job Description
The role is purely phone-based so we are looking for people who are natural communicators, with a warm and friendly manner that enables them to build relationships easily and quickly. As a Claims Advisor, it is rewarding and fulfilling to know you are part of a person’s claim journey, helping that person find the legal solution they need.
The role involves:
Responding to a consistently high volume of incoming enquiries that will be processed over the phone
Processing those enquiries in accordance with our excellent service standard, values, procedures, and guidelines
Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors
Building effective relationships with clients by having a natural and genuine yet professional conversation with them
Building empathy and aligning with clients by asking relevant questions, the appropriate use of language and the avoidance of legal jargon
Enhancing the customer experience with our client by providing a personal non-scripted and helpful service
Tailoring each call to the client’s needs, understanding no two calls are the same and making the process as easy and stress-free as possible
Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way
Being able to listen carefully and communicate clearly whilst simultaneously accurately recording information onto our computer system
Confidently responding to any questions or concerns a client has in a calming and reassuring way
Guiding clients through the process from start to finish, and finding the right legal solution for them
In addition to achieving set key performance targets for both the team and individually, successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Financial Conduct Authority regulations
Use of computerised systems to accurately record claims from being received to the transfer to solicitors
Selling the benefits to clients about using our clients’ service
Providing accurate work that requires only minimal checksSKILLS
ESSENTIAL
A commitment to delivering excellent customer service
Ability to engage with customers and colleagues
Excellent listening and verbal communication skills
Ability to remain calm and objective under pressure
Ability to build rapport and empathise with clients
Be self-motivated, confident, and proactive
Ability to work collaboratively with others
Ability to organise and prioritise work
Ability to manage time effectively
Display an attention to detail to be able to analyse information carefully and quickly
Be always professional and friendly
Ability to talk on the phone whilst simultaneously recording information on a case management system
Ability to solve problems and use own initiativeDESIRABLE
Excellent typing skillsQUALIFICATIONS
ESSENTIAL
Minimum of 5 GCSEs (A to C Grade), which should include Mathematics and EnglishPROFESSIONAL EXPERIENCE
DESIRABLE
Experience of assessing or handling personal injury claims within a claims management/legal services environment
Experience of working in a target-driven and client-focused environment
Location: Huddersfield
Category: Customer Services
Job Title: Claims Advisor
Salary: £19500/annum
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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