Collections Executive Job in Newport. Apply for the latest Newport jobs in Customer Services in Newport, Gwent, United Kingdom.
Collections Executive Job in Newport
Job Description
With vibrant and collaborative offices in Newport, our client really is creating a progressive and engaging place to work:
Free Parking – Yes
Tea, Coffee, Juices – Yes
Fruit, snacks, and lunches – Yes
Incentives, competitions, and socials – Yes
Hybrid Working – Yes
They are an award business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything they do, and it is the way that they do business, and the technology they deploy to support customers which keeps them coming back to them.
That's why they need people like you. People with a passion for people. An open ear, a kind word, explaining things in simple terms – It's the little things that make a big difference when it comes to customers.
They are now recruiting for a Collections Executive to join their team in Newport. Using active listening skills and having good attention to details, you will be responsible for revenue generation through end of lease title transactions and settlements. Dealing with customer and supplier queries and resolving in a timely manner.
Key Responsibilities
Process end of lease invoice from funders
Issue end of lease invoices to customers/suppliers
Process end of lease payments (cheques, card payments, BACS payments) from customers
Liaise with the sales account managers on any end of lease queries
Liaise with customers with end of lease queries and resolve in a timely manner
Liaise with collection companies with regards to returned equipment
Liaise with customers and suppliers regarding end of lease payments / outstanding invoices
Ensure all lease resolutions are completed in line with agreed service standards
Check all documentation for accuracy within a timely manner
Effective data collection and management in relation to resolved queries.
Demonstrate awareness of applicable internal policies and follow accordingly
Keep up to date records of invoices received and sent / all payments received and made
Prepare end of lease monthly performance reports for suppliers and funders.
Prepare end of lease monthly performance reports for Directors.
Request and issue settlement quotes to customers and suppliers in a timely manner.
Process settlement payments (cheques, card payments, BACS payments) from customers and suppliers.
Arrange settlement payments to external funders.Candidates will come from a customer service background, have an excellent telephone manner and the ability to actively listen.
Benefits
25 days annual leave + bank holidays
2 additional days holiday after 5 years' service
Opt in private medical cover
Subsidised gym membership
Pension scheme
Company events and reward schemesWe are proud to be a member of Stonewall's Diversity Champions programme and are committed to Equality and Inclusion in the workplace.
A bit more about our client
They were established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, they have grown to become one of the UK's largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily
Location: Newport
Category: Customer Services
Job Title: Collections Executive
Salary:
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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