Commercial Business Operations Senior Manager Job in City of Westminster, Greater London. Apply for the latest City of Westminster, Greater London jobs in Medical/Pharmaceutical/Scientific in Paddington, Greater London, United Kingdom.
Commercial Business Operations Senior Manager Job in City of Westminster, Greater London
Job Description
Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Commercial Business Operations Senior Manager.
Position summary:
The role of Commercial Business Operations Manager is responsible for supporting the Commercial Excellence Lead in coordinating, designing and delivering the commercial excellence activities that enhance customer engagement and facilitate data driven decision making for International Commercial. This role will act as an internal subject matter expert of field force excellence & operations and work closely with market access, sales and marketing directors providing pro-active strategic and operational support. This role will be primarily responsible for delivering against all activities associated to core account management and operational business processes through CRM and field analytics tools.
This role is hybrid based in our client's International HQ in Paddington, London and travel of 20-30% may be required for country visits and training sessions.
Key Responsibilities:
* Responsible for implementing Customer Account Management strategic core processes through CRM.
* Leads all end to end processes within CRM.
* Responsible for prioritizing CRM improvements based on business priorities and user (Field team) feedback.
* Responsible for developing user stories, acceptance criteria and ordering of product backlog.
* Sitting member of the CRM development team, responsible for sprint planning and sprint review discussions.
* Proactively identifies new improvements to platforms, leveraging CRM subject matter expertise.
* Aligns business priority decisions with IT, cross-functional teams across the business.
* Supports design and implementation of field teams effectiveness metrics / KPIs and dashboards in collaboration with business and cross functional teams.
* Supports the design and execution of field team sizing and territory distribution.
* Supports the adoption of commercial field capabilities development across international.
* Maintain effective execution communication to ensure alignment works with other Commercial Business operations managers.
Education, Skills and Experience:
* Bachelor's degree in communications, marketing, advertising or related discipline with relevant experience in equivalent role.
* Extensive sales / marketing commercial operations experience in a dynamic environment.
* Relevant related experience in designing and implementing CRM processes (salesforce).
* Excellent communication, interpersonal, and leadership skills.
* Extensive direct experience with pharmaceutical data sourcing, integration, analysis, and reporting.
* Ability and desire to understand the product needs of the future and influence all stakeholders to prioritize them.
* Strong understanding of Web & Mobile CRM platforms (Veeva).
* Attention to detail and committed follow-through in communications to stakeholders.
* Pro-actively identifies issues and solves them.
* Ability to work in a fast-paced, evolving environment; focus on multi-tasking and self-prioritized workload.
* Ability to work cross functionally and build relationships in a matrix and global organisation.
* Strategic mindset with strong focus on execution.
* Scientific aptitude and working knowledge of specialty or rare disease therapies area.
* Good familiarity with Patient Support processes.
To be considered for this position please apply below
Location: City of Westminster, Greater London
Category: Medical/Pharmaceutical/Scientific
Job Title: Commercial Business Operations Senior Manager
Salary:
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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