Customer Employment Support Officer Job in Greenwich, Greater London: Customer Services Jobs

Customer Employment Support Officer Job in Greenwich, Greater London. Apply for the latest Greenwich, Greater London jobs in Customer Services in Woolwich, Greater London, United Kingdom.

Customer Employment Support Officer Job in Greenwich, Greater London

Job Description

Our local authority client has a 3-month contract vacancy (with the possibility of extension) for the role of a CUSTOMER EMPLOYMENT SUPPORT OFFICER, details as follows
Job Purpose
To deliver Organisation frontline advice and guidance service to workless residents and other job seekers. To carry out individual one to one diagnostic interviews, action planning and tracking and recording all outcomes along the customer journey to sustainable employment.
Responsibilities
* Responsible for providing a frontline advice and guidance service to workless residents and other job seekers who are eligible to access Organisation services.
* Responsible for carrying out individual one to one diagnostic interviews and delivering information advice and guidance (IAG) in order to identify barriers to employment and employment & skill gaps and to develop individual personal development and employment and skills action plans.
* Responsible for delivering a high quality service in line with external funding or Prime Contractor requirements.
* Ensuring that all Organisation and/or other corporate employment projects programmes are delivered in line with agreed profile outputs and outcomes and ensuring effective contribution to individual and team targets.
* Responsible for developing and maintaining referral networks and obtaining up-to-date information on a wide range of services offered by complementary specialist partnership organisations to support the removal of barriers to employment.
* Responsible for providing one to one and group employability sessions and jobsearch support in-house and from remote locations including support with updating CVs, completing applications forms and interview techniques.
* Required to deliver job preparation and employment support; assisting the employer development and brokerage team in matching local residents to appropriate vacancies notified.
* Responsible for the active caseload management of customers, providing regular and documented follow-up and support to move customers into sustained employment.
If you have the necessary experience and qualifications to fulfill this role, please submit your CV ASAP

Location: Greenwich, Greater London
Category: Customer Services
Job Title: Customer Employment Support Officer
Salary: £15 – £19/hour (PAYE – Umbrella)
Benefits: Full Time
Job Type: Contract, Full Time

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