Customer Service Advisor Job in Cardiff: Customer Services Jobs

Customer Service Advisor Job in Cardiff. Apply for the latest Cardiff jobs in Customer Services in Cardiff, South Glamorgan, United Kingdom.

Customer Service Advisor Job in Cardiff

Job Description

Do you want fulfilling and rewarding work that will positively change lives?

This role is known internally as a Debt Advisor.

We're looking for someone who can demonstrate empathy, great communications skills, and a non-judgemental approach to join our Operations team as a debt advisor. They'll provide expert debt advice to callers in our contact centres.

Our clients come from a variety of backgrounds and are located across the UK, and we reflect this in our workplace, one where you're valued for being yourself. It's the people we help and our colleagues who make us who we are – a truly inclusive organisation.

Salary:

Starting at £20,155 with the potential for increase up to £25,600, depending on performance and development criteria being met

Where you'll work:

This will be a hybrid role, working both from home and our Cardiff office, with a current requirement to be in the office a minimum of 2 days per month. Debt advisors work 35 hours a week

The rewards:

8 weeks full paid training in our academy before you start supporting clients
24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays.

The opportunity to buy and sell annual leave
A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
Travel season ticket loans
Cycle-to-work scheme
Group pension scheme
Group Company Life Assurance
Westfield Health cash plan with employee discounts in high street shops
Vitality at Work health and wellbeing
Employee assistance programme
Access to financial planning and advice
2 days paid volunteering leave per year
Family friendly pay, pre-adoption/fertility/surrogacy pay, post-adoption pay
Long service awards
What you'll be doing:

Talking with callers dealing with problem debt or helping current clients to complete annual or change of circumstances reviews
Working as part of a team to support our clients
Handling a high volume of calls in a fast-paced environment
Working in an FCA regulated environment
Meeting set targets on performance
What you'll bring:

Excellent communication skills
The ability to handle challenging conversations
Computer literacy
Problem solving skills
Attention to detail
Strong emotional resilience
Don't worry if you don't have all the skills or experience required – our comprehensive training will give you these.

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We're always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It's not just about the professional experience you bring – we're interested in who you are and your potential. If there's an adjustment to our recruitment process that would help you to be your best, speak to our team and they'll be happy to help

Location: Cardiff
Category: Customer Services
Job Title: Customer Service Advisor
Salary: £20155/annum See Advert
Benefits: Full Time
Job Type: Permanent, Full Time

Apply Now!