Customer Service Team Leader Job in Windsor, Royal Borough of Windsor and Maidenhead. Apply for the latest Windsor, Royal Borough of Windsor and Maidenhead jobs in Customer Services in Windsor, Berkshire, United Kingdom.
Customer Service Team Leader Job in Windsor, Royal Borough of Windsor and Maidenhead
Job Description
Are you an experienced Customer Service Advisor who is looking for their next step up? Do you have a positive, 'can do' attitude?
If so you may be interested in this fantastic opportunity, working for a leading medical company in the centre of Windsor.
Working hours: Monday to Friday 09:00am – 17:30pm
Salary: Up to £25,000 depending on experience
What will I be doing?
* Monitoring the daily operational performance of the team taking corrective action where necessary.
* Overseeing the allocation of tasks/workloads to the team.
* Ensuring that all service level agreement targets are achieved and KPI’s met.
* Responsible for appraisals and overseeing the personnel related aspects of running a team e.g., holiday approval, return to work interviews, overtime, time keeping, review meetings, raising training needs and managing any inappropriate behaviour.
* Collection, sorting and delegation of daily correspondence from instructing parties, clients, and doctors ensuring that correspondence is kept up to date and delegated to a team member.
* Process of GPR payments, dealing with Invoices and all finance related issues (inc purchase/sales files).
What skills and experiences do I need?
* Organised and can use own initiative to prioritise workload.
* High attention to detail.
* Excellent communicator (written and verbal).
* Leadership skills (friendly and approachable).
* Excellent IT skills.
* Positive and self-motivated ‘Can do’ attitude at all times.
* Open and honest approach at all times.
* Customer Focused (both external and internal customers).
* Proven analytical, evaluative, and problem-solving abilities
Location: Windsor, Royal Borough of Windsor and Maidenhead
Category: Customer Services
Job Title: Customer Service Team Leader
Salary: £25000/annum
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
Posts
0 Comments