Medical Secretary Job in London. Apply for the latest London jobs in Medical/Pharmaceutical/Scientific in London, London, United Kingdom.
Medical Secretary Job in London
Job Description
Temp to Perm Medical Secretary to private Obs & Gynae Consultant
Our client is a well known Obs & Gynae Consultant. She is looking for a bright, process driven, articulate medical secretary to join her immediately. This could go permanent so would suit someone looking for a permanent role. You must be available immediately as this is an immediate start.
Duties & Responsibilities:
To Patients:
Provide excellent customer service, including being polite and understanding, patient but firm when necessary, setting realistic patient expectations, and getting back to people as agreed with the information requested.
Maintain confidentiality of information according to GDPR.
Demonstrate the highest level of empathy and attentiveness in dealing with all patients and be the main point of contact in the provision of non-clinical support.
Book appointments, operations and investigations, ensuring the timely receipt of results for review by the Consultant
Manage the bookings and waiting lists between private hospitals and other medical facilities, complying with the booking procedures of each and ensuring all parties involved are kept fully informed of the relevant details.
Register and constantly update patient details accurately on DGL, maintain patient paper files, and manage the computer filing system.
Handle patient and insurance invoice queries, remind patients of outstanding balances, process credit card payments over the phone, and inform consultant of any difficulties in obtaining settlement.
Respond appropriately to all telephone calls received during office hours, and ensure messages are left for out-of-hours callers so patients know who to contact in emergencies.
Ensure all phone messages and emails are responded to promptly and inform consultant of any patient dissatisfaction.
Ensure all correspondence has been approved by her prior to dispatch.
Endeavour at all times to respond promptly to circumstances as they arise and to requests , and to keep her informed of work in progress.
Constantly evaluate what information is appropriate to be passed on at any given time, taking into account the urgency of the issue, schedule and the time at her disposal.
Ensure all messages from patients and colleagues are passed on in a timely manner.
Update and inform of clinic data, managing her schedule in sympathy with her personal and professional commitments.
Keep in touch with reception staff and nurses during clinics to find out if consultant is on time, thereby anticipating her needs, for example placating patients who are waiting to see her if she is running late or discussing any urgent issues with her between patients.
Maintain the security and tidiness of the office premises and liaise with hospital support services to ensure the office runs efficiently at all times.
Assume responsibility for the running of the office if the other medical secretary is sick, on Annual Leave or absent for any other reason, assisting any temporary staff as required
Location: London
Category: Medical/Pharmaceutical/Scientific
Job Title: Medical Secretary
Salary: £15 – £16/hour
Benefits: Full Time
Job Type: Permanent, Temporary, Full Time
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