Operations Support Assistant Job in Newmarket, Suffolk. Apply for the latest Newmarket, Suffolk jobs in Customer Services in Newmarket, Suffolk, United Kingdom.
Operations Support Assistant Job in Newmarket, Suffolk
Job Description
Operations Support Assistant
Thanks to an increase in workload our most prestigious client is seeking operations support assistants to work in their team in Newmarket.
What you will do:
– This is a customer focussed role aiming to ensure engineers visit the customers within allocated times.
– Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI's.
– Ensuring effective communication via phone and email with engineers, management and suppliers
– Effectively dealing with any queries, handling, and resolving customer complaints
– Planning allocation of the installations with engineers
– Monitoring live tracker to ensure engineers are on target with daily schedule
What we are looking for:
– Strong problem-solving abilities, attention to detail and reliability
– Computer Literate, I.T skills, experience with excel/word/ CRM
– Good written and verbal communication skills
– Excellent Customer service experience
What we offer:
– A hybrid work from home position!
– Sociable working hours (8am – 4:30pm)
– A competitive salary
— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website
Location: Newmarket, Suffolk
Category: Customer Services
Job Title: Operations Support Assistant
Salary:
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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