Service Support manager Job in Glasgow: Engineering Jobs

Service Support manager Job in Glasgow. Apply for the latest Glasgow jobs in Engineering in Thorntonhall, Lanarkshire, United Kingdom.

Service Support manager Job in Glasgow

Job Description

Service Support manager

Competitive salary and package

Glasgow

Kenton Black are pleased to be representing one of the country's largest water service providers in their search for a Service Support Manager. Our client has a reputation for innovation and for delivering exceptional customer service.

We are looking for someone with a strong engineering background, combined with managerial experience, to develop and manage a multidisciplinary team of field service engineers. Working with the commercial department, you will be central to growing the field service business.

Key responsibilities:
– Line management of the field service team including setting objectives, coaching, appraisals and rewards
– Recruitment , training and retention of team members
– Liaising with Scheduling/Technical Support/Projects/Parts as appropriate to optimise team productivity
– Regular contact and meetings with customer to discuss commercial opportunities, service levels, and technical challenges

Person specification:
– Demonstrable experience in working in a field service or customer support role, working on service, repair, and installation
– Higher engineering qualification such as HNC or equivalent
– Full UK driving license (essential)
– Excellent communication skills and ideally prior customer facing experience
– Team management skills, and demonstrable aptiitude in this area/willing to develop further
– Strong IT skills
– Good commercial awareness

Location: Glasgow
Category: Engineering
Job Title: Service Support manager
Salary:
Benefits: Full Time
Job Type: Permanent, Full Time

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