Customer Service Advisor – Home Working Job in Manchester, Greater Manchester. Apply for the latest Manchester, Greater Manchester jobs in Accounting/Financial/Insurance in Manchester, Greater Manchester, United Kingdom.
Customer Service Advisor – Home Working Job in Manchester, Greater Manchester
Job Description
Customer Service Advisor
Contract: Initially 6 Months, with a view to extension and opportunity for a permanent role
Hours: Mon-Sat, shifts across 08:00 – 18:00, 09:00- 17:00 Saturdays (2 Saturday's a month) (37.5 hours per week)
Location: Remote
Salary: £14 per hour
Our client is passionate about truly listening to our customers to make banking more simple, personal, and fair. And change like that doesn't happen unless we all speak up with new ideas and challenge things that could be better.
As a Customer Service Adviser within our Financial Support team, you'll be there for the customers in the moments that matter. If you're a great listener and love connecting with people, this could be the role for you. You'll be part of a close-knit Customer Service Adviser team at the heart of giving our customers a fantastic and memorable experience.
A Customer Service Adviser will provide an experience that is second to none. This service is essential in helping customers during financially difficult times
The role –
Delivering an outstanding service to our customers on every call and helping as many customers as you can.
Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
Helping to keep the customers and the bank safe
Solving problems and escalating issues when necessary
Sharing best practice with colleagues, utilising our internal procedures – I Exchange and Communities to share opportunities to improve, and escalating where barriers need to be removed
Delivering on customer requests, following our processes to safely complete key updates
Knowledge, Skills, and Experience:
Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society
An ability to build strong relationships and influence colleagues at all levels
The confidence to share ideas and embrace new ways of working and a desire to learn new skills
Strong decision making and the confidence to speak up
Excellent communication, empathy and listening skills
Strong teamwork with a high level of motivation
Vetting Requirements:
Proof of Right to work in the UK
Proof of National Insurance – NI Card, payslip or P60/P45
Proof of Address dated within the last 3 months – Driver/provisional License, Utility bill, Bank statement
3 Years referencing details (Blue Arrow will apply for these)
DBS (processed by Blue Arrow- External DBS accepted if on the update service)
Credit Check
Non-Disclosure Agreement
If you are interested in the role, please apply with your CV
Location: Manchester, Greater Manchester
Category: Accounting/Financial/Insurance
Job Title: Customer Service Advisor – Home Working
Salary: £14/hour
Benefits: Full Time
Job Type: Temporary, Full Time
Apply Now!
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