2nd Line Support Technician Job in NN15: IT Jobs

2nd Line Support Technician Job in NN15. Apply for the latest NN15 jobs in IT in Kettering, Northamptonshire, United Kingdom.

2nd Line Support Technician Job in NN15

Job Description

Start: ASAP
Location: Kettering, NN15
Hours: Mon to Fri 37.5
Salary: Circa £30,000

The successful 2nd Line Support team is responsible for supporting the 1st line support team, end user IT systems, hardware, software and accounts. The team is responsible for resolving any escalated IT related incidents / service requests quickly and efficiently in-line with SLAs, which includes a broad range of queries along with documenting resolutions to incidents reported. 

DUTIES AND RESPONSIBILITIES   
The main duties of the 2nd Line Support Technician are listed below, but it is the nature of the job that each activity will have its own range of demands which you'll will be expected to meet. 

Support franchisees / employees in all IT related incidents / service requests via telephone, email, remote desktop or in person.  
Be the escalation point for all IT related incidents / service requests from the 1st line support team 
Log all incidents / service requests within the ticketing system 
Own 2nd line incidents / service requests or escalate to 3rd line support where necessary 
Provide 1st line support when the business requires 
Create troubleshooting/resolution documents for escalated issues 
Work to SLA thresholds for all incidents / service requests 
Promote/educate the correct user of software and hardware supplied through the IT department 
Perform tasks relating to end users including, but not limited to; 
Tracking and auditing of equipment 
Security access 
User account maintenance 
Hardware/software configuration, support or troubleshooting 
Complete hardware purchasing for the business 
Maintain all business units network infrastructure 
Work with external vendors to implement / maintain / troubleshoot systems 
Assisting the IT Coordinator and/or IT Manager in projects relating to the department Skills and Technical Ability

Strong knowledge of Windows 10 and Microsoft Office packages 
Strong knowledge of Active Directory administration 
Network troubleshooting, TCP/IP and general WAN/LAN troubleshooting 
Basic understanding of telephony systems 
Professional telephone manner 
Analytical approach to problem solving 
Good organisational, time management and prioritisation skills 
Strong ability to multitask and progress several issues/projects simultaneously 
Familiarity with Android/IOS 
Good understanding of PC hardware set-up and configuration 
Incident and problem management  The role would suit a candidate who is keen to progress their career and is confident to challenge the existing IT infrastructure to increase efficiencies.

If you are interested in the role of 2nd Line Support Technician and feel that you have the relevant experience, please contact your Recruitment Partner,Thomas Petch at Aspire Recruitment on (phone number removed) or email (url removed)

If this job isn’t exactly right for you but you’re looking for something new, please contact us for a confidential career discussion.

Aspire Recruitment is acting as an Employment Agency in regard to this Permanent opportunity

Location: NN15
Category: IT
Job Title: 2nd Line Support Technician
Salary: £30000/annum
Benefits: Full Time
Job Type: Permanent, Full Time

Apply Now!