Application Helpdesk Analyst Job in Warminster, Wiltshire. Apply for the latest Warminster, Wiltshire jobs in Automotive/Aerospace in Warminster, Wiltshire, United Kingdom.
Application Helpdesk Analyst Job in Warminster, Wiltshire
Job Description
Application Helpdesk Analyst – PART TIME (20 hours)
Warminster
Brief
The Application Help Desk Analyst role is a part time position based at Warminster working 20 hours per week (Week 1 5 days 12.30pm- 4.30pm. Week 2 4 days 11.30am-4.30pm) reporting to the Sustainment Engineering Manager, the JAMES Application Help Desk (JAHD) Analyst will be responsible for but not limited to:
Using the call handling system to respond to Helpdesk calls:
· Open a record with the call details on Remedy Incident tracking system
· Incident problem handling and resolution, where possible
· Escalation of complex Incidents to LM 2nd line support
· Providing call status feedback to initiator
· Contribute to successful delivery of Service Level Agreement
Closure of service incidents:
· Inform and agree with initiator the delivery of incident resolution / workaround
· Inform DII Single Point of Contact (SPOC) of incident resolution
· Close incident on call tracking system
· Analysis of call metrics to support continuous improvement
· Using the JAHD mailbox, respond to SPOC emails and provide a daily update list
· Provision of regular reports, to support tracking of Incidents, including open and closed Incident reports, statistics, and ad-hoc reports
What the role entails:
Some of the main duties of the Application Helpdesk Analyst will include:
Diagnose, identify, isolate and analyse problems
Have a good working knowledge of Microsoft Office suite
Be a self-starter with willingness to learn from colleagues
Be a good team player and able to use own initiative
Have good communication skillsWhat experience you need to be the successful Application Helpdesk Analyst:
Remedy or equivalent incident management software
Previous telephone helpdesk experience
Experience of working with Military and MoD personnel
This really is a fantastic opportunity for a Application Helpdesk Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!
If you are interested in applying for this Application Helpdesk Analyst position you must eligible for UK security clearance up to SC level.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website
Location: Warminster, Wiltshire
Category: Automotive/Aerospace
Job Title: Application Helpdesk Analyst
Salary: £20000 – £21500/annum + Benefits
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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