Customer Experience Advisor Job in Syston, Leicestershire. Apply for the latest Syston, Leicestershire jobs in Customer Services in Syston, Leicestershire, United Kingdom.
Customer Experience Advisor Job in Syston, Leicestershire
Job Description
Customer Experience Advisor
Syston, Hybrid (2 days office based, 3 days working from home)
C£22,000 + £150 monthly bonus
Full and Part Time Roles
* Do you enjoy delivering an outstanding customer service experience in person or on the phone?
* Are you a relationship focused individual who aims to make a positive difference daily?
* Do you want to join one of the UK’s leading brands and benefit from outstanding training?
The Company:
We are working exclusively with Flogas Britain who are recruiting for multiple Customer Experience Advisors to join them on a full or part time basis. Flogas are recognised for their brilliant reputation as the second largest LPG supplier in the UK and over 35 years’ experience providing alternative energy solutions to domestic and commercial customers.
As a Customer Experience Advisor, you will join a vibrant and supportive team who are at the heart of the organisation. This is a fantastic opportunity for a personable and self-motivated individual who possesses a passion for customer service with experience on the phone or within people facing industries such as hospitality and retail.
Role & Responsibilities of the Customer Experience Advisor:
* Communicating with customers both over the phone and through email and web chat
* Taking accountability for each enquiry and working with the customer and internal Flogas departments to successfully resolve all queries and challenges
* Investigating issues and taking the initiative to see things through to successful outcome
* Managing multiple tasks at any one-time prioritising by importance
* Ensuring a high level of service is always received by customers
* Implementing data with high accuracy
* Adhering to all requisite Flogas and customer standards, procedures and work instructions
* Remaining resilient when dealing with challenging customers and situations
* Working as a team player, supporting colleagues when required
About You as the Customer Experience Advisor:
* Excellent communication skills and ability to work closely with others
* Able to deliver excellent customer service
* Someone who is focused and pays attention to detail
* A can-do attitude
* Good time management
* IT proficient
Additional Benefits:
Monday to Friday role (1 in 4 Saturdays) – Full or Part Time working hours
Free onsite parking
25 days plus bank holidays
Access to Flogas benefits – flexible discounts scheme such as retail vouchers
Death in Service
Contributory pension scheme
Bonus (OTE £150 per month)
Discounted Gym Memberships
24/7 free and confidential employee support and assistant line
Health Plans and Wellbeing Support
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.
While we aim to get back to all applicants, if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion.
We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us.
We look forward to hearing from you
Location: Syston, Leicestershire
Category: Customer Services
Job Title: Customer Experience Advisor
Salary: £20500 – £22000/annum £150 bonus monthly
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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