Customer Service Advisor Job in Nottingham. Apply for the latest Nottingham jobs in Customer Services in Nottingham, Nottinghamshire, United Kingdom.
Customer Service Advisor Job in Nottingham
Job Description
About the Job
Relationships mean everything to us, and this one is particularly special. Based in our Annesley office you’ll have an important part to play as a Customer Service Advisor for NHS Supply Chain. This is a fantastic opportunity to work with our customers, logging delivery queries and resolving issues.
We don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.
As part of your key responsibilities you’ll:
Use a call management system to accurately log internal and external enquiries.
Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines
Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments and external partners.
Develop relationships with a dedicated portfolio of NHS Trusts.
Liaise with customers and manage return requests, making decisions on the timescale, value and suitability, all within Customer Service guidelines.
Investigate missing orders in line with our standard operating procedures (SOP)
Advise customers of suitable alternative products and place orders where necessary on their behalf.
Support with ad-hoc activities that fall within Customer Services remit.
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!
Excellent written and verbal communication skills
Customer focus
Eye for detail
Strong Team Player
Committed to achieving team objectives.
Self-motivated,
Keen to learn in an ever changing and fast paced environment
Location: Nottingham NHS
Contract type: Full time, Permanent
Hours: 37.5 hours per week, working to a team rota between the hours of 8am and 5pm Monday to Friday
Salary: £21,154.00 per annum rising incrementally to £24, 212.00 on successful completion of annual performance development.
Benefits: 30 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
You may have experience of the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Customer Relations Executive, Contact Centre, Customer Service Agent, Call Centre, Customer Support, Client Support, Call Centre Advisor, Contact Centre Advisor, etc.
Ref: (Apply online only)
Location: Nottingham
Category: Customer Services
Job Title: Customer Service Advisor
Salary: £21154 – £24212/annum
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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