Customer Service Agent Job in NN17, Corby, Northamptonshire. Apply for the latest NN17, Corby, Northamptonshire jobs in Sales in Corby, Northamptonshire, United Kingdom.
Customer Service Agent Job in NN17, Corby, Northamptonshire
Job Description
This role is office based in Corby Northamptonshire and working hours are Monday to Friday 8:30 to 17:30
We are looking for dynamic, forward-thinking people with an understanding of the importance of great service to help us to drive our business to the next level. We’re always looking for ways to improve and grow our brand and our support for our customers is integral to this. If you have desire to drive great service and understand how important this is, then we would love to hear from you. This is great time to join our business as we are continuing to grow and lead our market.
The overall purpose of the role
As a customer services agent, your overall purpose is to support clients’ relationships with our customers. Your day-to-day role will involve selling our products, order processing, sales support, problem solving, and managing customer complaints whilst proactively keeping our customer up to date.
Responsibilities
* Process orders acting as an advisory to our customers, including upselling, and cross-selling appropriate to customer needs
* Operate as the main point of contact with customers
* Progress the order through our order management system giving clear updates to the customer
* Manage client orders from end to end, ensuring all orders are on track and ready for production
* Acting as a point of contact for the Ultima brand, ensure you remain professional at all times
* Makes sure customers receive requested quotes, product information, and solutions in-line with department KPIs
* Work with the Customer Services Manager and Sales Director to highlight challenges and any suggested improvements
* Ensure SLAs are met for each customer
* Manage and resolve RMA’s (returns, credits, complains) to the agreed time frame
* Ensure finance queries are raised and resolved where appropriate for your role
Key Skills and Qualifications
* A proactive mindset focused on providing excellent customer service
* Some Knowledge of successful Sales and Service approaches
* Personable, professional, and conscientious
* Excellent communication skills with an ability to converse at all levels
* Sound knowledge of Microsoft Office with good understanding of Order Management systems
* A hight degree of accuracy with an eye for detail
* Persistent with an ability to work to tight deadlines and Quality targets
* Excellent planning, organizational, and prioritization skills
* A flexible, positive, and resilient individual with a can-do attitude
Package
* Contributory pension scheme
* Life assurance after the qualifying period
* 25 days annual leave plus statutory holidays, plus paid Birthday Day Off
* Health cash plan
* Employee discounts
Unfortunately, due to the hight level of interest, it may not be possible to acknowledge every application
Location: NN17, Corby, Northamptonshire
Category: Sales
Job Title: Customer Service Agent
Salary: £22500/annum
Benefits: Full Time
Job Type: Temporary, Full Time
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