Customer Service Job in Stockport, Greater Manchester. Apply for the latest Stockport, Greater Manchester jobs in Customer Services in Heaton Norris, Greater Manchester, United Kingdom.
Customer Service Job in Stockport, Greater Manchester
Job Description
Job Title: Customer Service Executive
Job Type: Temp to perm
Industry: Automotive
Location: Stockport
Salary: £10.00 an hour plus bonus. £20,800 Basic and OTE typically up to £28,000. Start date Monday 12th September 2022 on a temp to perm basis
Are you looking for a new Customer Service opportunity?
Are you able to work evenings and weekends?
This is a temporary position starting immediately, therefore you must be able to start ASAP this position could turn permanent for the right candidate. As a Customer Service Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:
The Job:
Handling a high volume of inbound enquiries via email and phone; providing information and booking appointments
Making outbound calls to existing customers following up on enquiries about availability
Providing a world class customer service over the telephone
Dealing with queries and complaints
Working to team and individual targets
Logging all information accurately on the in-house system
Ensuring e-mail management service levels are continually achieved and exceeded where appropriate.
Providing customers with a professional service via telephone, email, live chat and social media
Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
Ensuring customer account adjustments are dealt with accurately
This is a fast paced blended call centre environment Applicants will need to be a quick learner and preferably have experience with telephone targets. Hours of work:
Shifts between 8.00am-6.30pm Monday to Friday and would involve 1 in 3 weekends Sat 8am-5pm and Sunday 10am-5.00pm(40 hours per week)
Benefits:
Great working environment
Newly refurbished building
Weekly pay
28 days holiday per year (includes bank holidays)
Dedicated consultant at Search Consultancy
Have you got the following experience or skills?
Previous experience of delivering exceptional customer service
Ability to sympathise with the customer
Working in a fast paced environment
Ideally phone based customer service experience
Ability to problem solve and take ownership of each customer query
Excellent communication skills at all levels
A passion for customer service
Sales through service. Upselling to existing customers
Experience of working to targets and KPI's
Excellent team player
Strong admin skills
PC literate
Numerate and literate
Desire to succeed
Then we want to hear from you! Please apply online now….
Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Location: Stockport, Greater Manchester
Category: Customer Services
Job Title: Customer Service
Salary:
Benefits: Full Time
Job Type: Contract, Full Time
Apply Now!
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