Customer Success Manager Job in Brighton, East Sussex: Customer Services Jobs

Customer Success Manager Job in Brighton, East Sussex. Apply for the latest Brighton, East Sussex jobs in Customer Services in Brighton, East Sussex, United Kingdom.

Customer Success Manager Job in Brighton, East Sussex

Job Description

Customer Success Manager – Permanent (Full time)
Salary: 30k-33k

Our client based in Brighton are seeking a Customer Success Manager to join their team on a Permanent basis. The successful individual will be building relationships & managing client portfolios. If you are career-driven & proactive, we would love to hear from you!

Duties:

· Be the primary point of contact for key clients

· Lead one to one support & check-in calls for the clients

· Review & escalate software issues & customer complaints

· Help to identify clients at risk & resolve their issues

· Assist with identifying key product enhancement areas

· Help to design insightful business intelligent reports that will assist with client retention strategies

· Assist in creating training courses & learning support

· Upsell services & products where possible

· Gain customer testimonials & case studies from your portfolio of clients

Experience Required:

· Previous experience as a Customer Success Manager or similar

· Excellent communication skills

· Excellent organisational & multi-tasking skills

· Positive attitude

· Customer focused mentality

· Ability to learn quickly

· Ability to work under own initiative

· Working knowledge of Microsoft Word, Excel, and Outlook

· Must have own car & valid driving license for client visits, when necessary

Benefits:

· Company events

· Cycle to work scheme

· Free parking

· On-site parking

Hours: Monday – Friday 09:00 – 17:30

Shortlisting immediately!

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role

Location: Brighton, East Sussex
Category: Customer Services
Job Title: Customer Success Manager
Salary: £30000 – £33000/annum
Benefits: Full Time
Job Type: Permanent, Full Time

Apply Now!