Duty Manager Job in Berkhamsted, Hertfordshire. Apply for the latest Berkhamsted, Hertfordshire jobs in Hospitality/Hotel in Berkhamsted, Hertfordshire, United Kingdom.
Duty Manager Job in Berkhamsted, Hertfordshire
Job Description
Our client based in the Hemel Hempstead area is looking for a Duty Manager to join their team working in the beautiful Hotel and Golf Course.
The purpose of this role is to ensure that all aspects of the hotel is running smoothly including assisting with conferences and events to make sure they run to a high standard whilst aiming to increase staff development and profitability.
Procedures:
Plan and execute the successful running of the day to day business
Plan and execute the successful running of all events
Complete a weekly plan of action
To be friendly, knowledgeable and assertive with both guests and colleagues.
To ensure that all F&B service and storage areas are hygienically clean and aesthetically pleasing.
To work closely with the banqueting porters to ensure that all functions are prepared and ready for the appropriate time and that guest's needs are anticipated and action is taken.
To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support.
To have a thorough knowledge of services and facilities available in all departments and be able to make suggestions to guests.
]To ensure that the "Departments' Standards of Procedures" are complete, up to date and read, understood and used by all department staff.
To plan staffing levels cost effectively and work within set budgets.
To recruit a high standard of staff whilst liaising with the HR Department and Senior management.
To be responsible for the development of all staff to meet the present and future needs of the Department and Organisation.
To be aware of, and comply with, statutory and company requirements regarding the work place such as health and safety, hygiene, fire prevention and licensing. To also be accountable for security in the department.
To complete staff Rotas and plans for business
Customer Care:
Follow up and deal with any customer comments/complaints
Greet guests on arrival
Maintain high levels of customer service
Maintain communication and good relationships with other departments
Health and Safety:
Understand and comply with the company's policy on health and safety.
Carry out duties in a safe manner having regards for the health and safety and welfare of yourself, colleagues, guests and other persons in the hotel
Thoroughly familiarise and comply with the company's fire evacuation procedure, and understand your responsibilities within it
Security:
Ensure security of any cash/ cheque/ credit and debit transactions
Ensure the safety of personal date for employees and guests in line with GDPR
Personal Attributes:
High level of initiative
Excellent organisational skills
Assertive in nature
Work well under pressure
Interest in customer service
In return the company offer a very competitive salary of £22,880 per annum. They also offer 28 days paid holiday each year, access to the company pension scheme, free on-site parking, discount on food and drink and access to their free gold membership after 3 months.
This role is a full time role working early and late shifts including weekends.
If you are client centric and love dealing with people then we have a wonderful opportunity and we want to hear from you. What are you waiting for click now to apply
Location: Berkhamsted, Hertfordshire
Category: Hospitality/Hotel
Job Title: Duty Manager
Salary: £22880/annum
Benefits: Full Time
Job Type: Permanent, Full Time
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