Head of Customer Contact Job in E14, Millwall, Greater London. Apply for the latest E14, Millwall, Greater London jobs in Public Sector in Millwall, Greater London, United Kingdom.
Head of Customer Contact Job in E14, Millwall, Greater London
Job Description
HEAD OF CUSTOMER CONTACT
JOB PURPOSE
To be responsible to the Executive Management Team as a Head of Service to lead and manage a housing Service Centre of approximately 58 staff, with responsibility for setting the strategic direction, planning and coordination of work.
DUTIES AND ACCOUNTABILITIES
To help deliver the corporate plan ‘Create great homes, great services and great communities’ and to drive the Customer Access Strategy enabling channel shift for the organisation to achieve its priorities
Lead on delivering a first port of call for customer interactions coming into Tower Hamlets Homes and deliver an improved customer experience through successful, efficient, and professional transactions with the aim of resolution that will build our reputation and trust
Deliver a challenging suite of performance indicators and service standards which balance timeliness, quality, and first-time resolution to deliver a best-in-class servic
Be an exemplary lead for customer service change initiatives to develop and deliver the service.
Modernise the existing service provision through a continuous improvement approach, support the implementation of new IT solutions, maximising the benefits of it for both customers and colleagues
Strong experience at a Head of Service level within a Customer Service/Contact Centre environment is required.
Experience within a local authority or housing association is also required.
Please apply below
Location: E14, Millwall, Greater London
Category: Public Sector
Job Title: Head of Customer Contact
Salary: £334/day Umbrella
Benefits: Full Time
Job Type: Contract, Temporary, Full Time
Apply Now!
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