IR Service Delivery Manager- Manchester Homebased Job in Manchester. Apply for the latest Manchester jobs in Management in Manchester, Greater Manchester, United Kingdom.
IR Service Delivery Manager- Manchester Homebased Job in Manchester
Job Description
IR Service Delivery Manager
Homebased
Full Time, Permanent
Monday to Friday
£32,000
The business has grown rapidly over the first 12 months with continued adjustments required. The role will develop and flex to suit the business needs and will require a high degree of commitment and flexibility.
The role within the organisation although new, is based on a successful business model which has been proved to be extremely valuable to the business.
To manage and lead a remote team of Health Practitioners & Operations employees and provide Advice and Audit, ensuring quality standards are met, reports are completed and cases moved on in a timeous fashion in line with SLAs.
We strive to be best in class, to achieve external recognition, attracting and retaining the best people. We strive daily to add value and achieve excellence, to be pro-active and power sustainable progress for ourselves and our clients.
Your main responsibilities will involve:
Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
Producing and making active use of statistical data and work management reports to effectively manage workloads
Provide performance reports/ data as and when required
Support Service Delivery Teams in building and maintaining positive customer relationships
Manage multiple teams with a variety of job content and performance targets Essential / Minimum Criteria expectations:
Proven track record in managing teams.
Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements.
IT literate, competent MS Office, Word and Excel skills
Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner.
Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.
Problem solving skills, analytical, logical thinker
Ability to manage change positively, effectively and efficiently to achieve best outcomes
Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets
Ability to work unsupervised and use initiative
Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change
Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc
Innovative thinking and ability to inspire team members
Desirable Criteria:
Previous experience in the Healthcare sector
Experience in managing remote teamsIf you feel the Service Delivery Manager position may be for you or you are interested in finding out further information, please contact Everpool Recruitment by email (url removed) or call (phone number removed). Alternatively, you can apply to this advert and someone from the Everpool team will be in touch
Location: Manchester
Category: Management
Job Title: IR Service Delivery Manager- Manchester Homebased
Salary: £32000/annum + Benefits
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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