IT Service Desk Analyst – Manchester – up to £28k Job in Manchester, Greater Manchester. Apply for the latest Manchester, Greater Manchester jobs in IT in Manchester, Greater Manchester, United Kingdom.
IT Service Desk Analyst – Manchester – up to £28k Job in Manchester, Greater Manchester
Job Description
IT Service Desk Analyst – Manchester – up to £28k
Permanent Full Time Position – 40 hours per week
Legal Sector
Overtime
Exceptional Holiday Entitlement
Manchester Staff has an exciting, new opportunity for an experienced Service Desk Analyst to join one of their well-established, and continually growing clients.
The company is an extremely well established, nationally recognised firm with a growing need for internal Service Desk professionals.
The company offer an excellent package and exceptional holiday entitlement, along with a fun and enjoyable business culture.
The role will be responsible for supporting a large base of UK wide users. The successful candidate will be expected to have a good all-round knowledge of IT software, hardware and be able to communicate with a wide range of users at all levels.
You will be required to use your initiative, research, and problem-solving skills to resolve issues and create written documentation where required. The position requires a good grounding in computer systems and requires the ability to adapt to innovative technologies, learn new procedures, determine the root-cause of issues, and come up with both tactical and strategic solutions.
Responsibilities
* Provide basic end user training and IT assistance on all core desktop applications and technologies.
* Provide support and feedback to the IT Trainers and the Service Desk Manager.
* Although predominantly a 1st and 2nd line support role, as well as being the ‘person on the ground’, you may also be required for the occasional 3rd line issue with assistance from the Infrastructure Manager.
* Ensure weekly IT checklists are conducted and findings recorded and reported.
* Set up and maintain all PCs, laptops, printers, scanners, and meeting room equipment.
* Participate in any IT projects, contributing technical input and participating when required as a full-time project team member, or as a project leader according to the needs of the project.
* Oversee IT equipment loans, including checking out kit and chasing non-returned items.
* Ensure all IT facilities are tidy and well maintained.
* Ensure all cabling is well maintained, safe and secured.
* Ensure all procedures are followed and audits completed and documented.
* Suggest improvements and bring innovative ideas to the team.
* Escalate problems to your fellow Service Desk Analysts and the Service Desk Manager where applicable.
Communication & Organisation
* Excellent written and verbal communication skills.
* Proven ability to multi-task and prioritise tickets and balance this with project work.
* A high level of organisational skills to effectively manage issues in an office where urgent issues can escalate quickly, must be able to take an overview of all tickets prioritising the most important issues and update those outstanding.
General
* Demonstrable awareness of client confidentiality, information security and data protection.
* Relevant qualification at degree level or equivalent.
* Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.
Person Specification
Technical
* A good understanding and working knowledge of Microsoft networks, including – but not limited to – Active Directory, Exchange mailbox administration, Microsoft 365 and NTFS share permissions.
* A good understanding of supporting Citrix environments.
* Familiarity with the following hardware and software technologies or platforms is desirable but not essential for all: Windows 10, Microsoft Endpoint Manager, BigHand, Mimecast, Sophos Endpoint Protection, Crestron AV products, Sophos UTM, Sophos WAPs, Cisco switches, MS Surface Hubs.
* Excellent customer service skills with a strong desire to help people.
* A keen eye with attention to detail.
* Self-motivation essential as will involve some home working.
Desirable
* Knowledge of Mac OSX desktop would be beneficial.
* Relevant experience in the legal sector / professional services is preferred but not essential.
* Previous experience of Document Management Systems an advantage.
Please send your CV for immediate consideration either by clicking apply now or sending directly. This is an immediate requirement with interviews taking place over the next week.
Manchester Staff operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email or SMS.
About Manchester Staff:
Manchester Staff are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses.
We can offer:
– Free support and advice to help you with your job search.
– Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.
– After placement support
Location: Manchester, Greater Manchester
Category: IT
Job Title: IT Service Desk Analyst – Manchester – up to £28k
Salary: £23000 – £28000/annum
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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