Italian Customer Service Job in Edinburgh. Apply for the latest Edinburgh jobs in Customer Services in Edinburgh, City of Edinburgh, United Kingdom.
Italian Customer Service Job in Edinburgh
Job Description
Italian Customer Service Advisor
Location: City Centre Edinburgh
Hours: Monday to Friday between 8-6pm (40hrs), WFH 2/3 days per week
Pay: £24,000 per annum
Start Date: 12 September 2022
Are you fluent in Italian and looking for an exciting new career opportunity?
Exciting opportunity with our market leading Ecommerce client in Edinburgh city centre. This growing client supports it's consumers by the partnership of technology and customer service which enables them to have a positive impact on the customer service journey.
We're looking talented Italian speakers who are creative big thinkers with small egos to achieve our ambitious plans. Most importantly you will bring strong Italian customer service experience and an ability to 'wow' the customer.
In return we are offering you a competitive salary and working in modern offices close to the heart of Edinburgh city centre. Full training, a casual dress code so you always feel comfortable and an environment where your feedback and ideas are listened too.
Key Responsibilities:
Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.
Understanding customer's needs so as to be able to deliver the best solution for each of them in line with KPI's
Working independently to find information to exceed customers' expectations and educate yourself
Navigating multiple systems simultaneously in order to update e-records promptly and accurately
Proactively provide support and assistance to colleagues and work together as a team
Provide feedback and suggestions to help the company grow & retain customers
Requirements:
Fluency in Italian and English
Experience in a contact centre or customer facing role
Demonstrate excellent customer care skills
Willing to go above and beyond to deliver an excellent customer experience
Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
Can adapt quickly to changes in products, process and technology
Proven track record of excellent attendance and time-keeping
Note* all candidates applying must have pre-settled status to work in the UK.
Apply today to not miss out!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Location: Edinburgh
Category: Customer Services
Job Title: Italian Customer Service
Salary: £24000/annum
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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