Team Leader Job in SL4, Eton, Royal Borough of Windsor and Maidenhead. Apply for the latest SL4, Eton, Royal Borough of Windsor and Maidenhead jobs in Management in Eton, Berkshire, United Kingdom.
Team Leader Job in SL4, Eton, Royal Borough of Windsor and Maidenhead
Job Description
Our client, who provide medical claims for insurers based in Windsor, is looking for a Team Leader to join their screening department.
The position requires the role holder to lead, support, coach and motivate a team in the successful delivery of the companys product(s) in accordance with the service level agreements with their customers, whilst maintaining a high standard of customer service and a professional manner at all times.
Work hours are Monday – Friday 9am – 5.30pm with the option to work from home 2/3 days per week.
Key Responsibilities:
* The daily operational performance of the team is monitored, and corrective action taken where necessary.
* Ensure that all service level agreement targets are achieved and KPI’s met
* Individual and team targets are implemented and met
* Staff are coached and developed, and you recognise significant contribution and achievements
* You challenge and manage unacceptable behaviour fairly, consistently, and constructively
* Liaise with clients on a regular basis to identify and rectify any issues
* Liaise with the Business Development team to ensure processes are agreed and communicated to customers
* Monitoring of telephone skills at CCAA levels and providing immediate feedback where necessary.
* You can motivate, influence and build relationships at all levels across the organisation
* You work through resistance & objections to change by providing counter proposals and/or incorporating input from others – remaining positive and enthusiastic
* All complaints are dealt with in a professional, efficient, and timely manner
* You have a clear understanding of key business and commercial issues
* You take ownership of tasks and personal accountability for decisions made
* High personal standards are maintained through reliability, punctuality, and high quality of work
* Responsible for appraisals and overseeing the personnel related aspects of running a team e.g., holiday approval, return to work interviews, overtime, time keeping, review meetings, raising training needs and managing any inappropriate behaviour
* Collection, sorting and delegation of daily correspondence from instructing parties, clients, and doctors ensuring that correspondence is kept up to date and delegated to a team member
* Process of GPR payments, dealing with Invoices and all finance related issues (inc purchase/sales files)
* To undertake any training as deemed necessary by management
* To carry out any reasonable request made by management
* To be alive to new ideas and to make suggestions from improvements and motivate your team
* To assist other areas of the company as required and within your capability.
* To assist in ad-hoc queries in the absence of the Operations Manager
Skills:
* Positive and self-motivated ‘Can do’ attitude at all times (remaining calm under pressure)
* Flexible approach to work and workload
* Customer Focused (Both external and internal customers)
* Leadership & Team player
* Proven analytical, evaluative, and problem-solving abilities
* Organised and able to work on own initiatives (prioritising workloads with attention to detail)
* Excellent communication (including written) and leadership skills (friendly and approachable)
* Excellent IT skills
Location: SL4, Eton, Royal Borough of Windsor and Maidenhead
Category: Management
Job Title: Team Leader
Salary: £22500/annum
Benefits: Full Time
Job Type: Permanent, Full Time
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