Technical Helpdesk Analyst Job in Southampton, Hampshire. Apply for the latest Southampton, Hampshire jobs in IT in Chandler's Ford, Hampshire, United Kingdom.
Technical Helpdesk Analyst Job in Southampton, Hampshire
Job Description
Our client, a fast growing and dynamic technology company,, are looking to recruit a Technical Helpdesk Analyst.
Your role will be to remotely install and maintain the multifunctional devices and their supporting systems whilst also successfully managing the ticketing queue.
Responsibilities of the Technical Helpdesk Analyst:
– Isolate, troubleshoot and resolve software issues by phone, email and remotely
– Prioritise support requests
– Provide 2nd & 3rd line support
– Set up devices, advising engineers on site best practise
– Escalate to the helpdesk manager when necessary
Skills of the Technical Helpdesk Analyst:
– 1st line support
– Excellent verbal and written communication
– Knowledge of printers, scanner, MDFs
– Experience with Windows servers and workstations
Benefits for the Technical Helpdesk Analyst:
– 23 days holiday raising to 28, plus bank holidays
– Life assurance
– Healthcare cash-plan
– Benefits hub
– Referral bonuses
– Day off for your child's first day of primary school
– Comprehensive EAP scheme
If you are interested in this role, please apply as directed
Location: Southampton, Hampshire
Category: IT
Job Title: Technical Helpdesk Analyst
Salary: £25000 – £30000/annum + Benefits
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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