Application Support Engineer Job in Woking, Surrey: IT Jobs

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Application Support Engineer Job in Woking, Surrey

Job Description

L2 Support Engineer

Company Overview

Software Company

My Client has a long and exciting heritage as one of the world’s leading companies in fraud and risk management and since 2016, they are now more than just a fraud company but a payment service provider too. They are trusted around the world for developing innovative technology that allows customers to take control and grow profitably with a long track record of providing solutions to some of the world’s largest financial/payment institutions and international merchants.

Job Summary

Operation and Maintenance of the ai Managed Service solutions and to provide 2nd line support for the Managed Service and to external and internal customers managing the resolution of software issues.

Your Responsibilities

* To provide 2nd line technical support, answering support queries via phone, email and ticket allocation.

* Monitoring the core managed service platform and application layer to identify incidents / problems and resolving proactively.

* To maintain a high degree of customer service for all support queries and adhere to all service management principles, working to defined SLA’s.

* Maintaining and improving Managed Service production servers, applications and networking.

* Ensure uptime and resilience of core Managed Service platform.

* Maintain the integrity of IT security in order to protect and safeguard the company IP and data by managing a continuous data loss prevention programme.

* Engage with third party hosting provider in regard to any incidents / problems where required.

* Ensure that all IT incidents are recorded, diagnosed, resolved or escalated to the appropriate person or vendor working to keep/ensure service level agreements.

* Provide out of hours Infrastructure and Application support for outage incidents and work to agree a workable patching schedule out of core business hours.

Skills and Experience

* Strong working knowledge of deploying, configuring, troubleshooting and supporting Microsoft technologies

* A good working knowledge of SQL Server and a good understanding of SQL scripting is essential.

* Windows server (AD, GPO, CA, DNS, DHCP, WSUS, HYPER-V).

* Network monitoring

* BSPOKE Software

* Experience in building systems and deploying applications

* Previous experience working within a hosting / managed service organization in a Support capacity.

What They Offer in Return

Competitive Salary

Hybrid working

25 days annual leave (rising up to 30 days) + birthday day + bank holidays

Contributory pension scheme

Life insurance

Private health care

Staff socials

Location: Woking, Surrey
Category: IT
Job Title: Application Support Engineer
Salary: £30000 – £35000/annum
Benefits: Full Time
Job Type: Permanent, Full Time

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