Contract Desktop Support / Build Engineer Job in Winchester, Hampshire. Apply for the latest Winchester, Hampshire jobs in IT in Winchester, Hampshire, United Kingdom.
Contract Desktop Support / Build Engineer Job in Winchester, Hampshire
Job Description
Spectrum IT's Hampshire client are seeking an experienced Contract Desktop Support Engineer to join them on an initial 6 month contract, this is an onsite role due to the hardware aspects and has been determined inside IR35 (engagement via an FCSA Umbrella company).
As the Contract Desktop Support Engineer you will report into the Head of Information Systems, you will be a key member of the support team and be involved in a variety of tasks, including (but not limited to):
Imaging of hardware
Laptop builds
Triaging Support related tickets
Providing great customer service
Organising the dispatch of hardware
Candidates for this role you will need to hit the ground running and be able to multi-task in a fast-paced environment. You will be keen to deliver a fast and efficient service. Clearly demonstrating a motivated, proactive and a "can-do" attitude. You will need excellent spoken and written communication skills as you will be liaising with all areas of the business and at all levels. You will have previous Contract IT Service Desk experience with a good level of IT knowledge. Due to the nature of the role the role will be office based.
Responsibilities
Hardware Specific
Required to image Desktop's, Laptop's, Tablets and Mobile's
Provide support to the IT team with business Acquisitions when required
Obtain quotes and order hardware from our 3rd party suppliers as required
Train and support new users where required
Organise couriers via online portal for deliveries and collections to customers
Raise Purchase orders as required General
Day-to-day management of new and existing tickets assigned to you ensuring SLA's are met and KPI requirements are fulfilled
Interaction with customers at all levels within the business via phone, email, face to face and ticketing system
Working with the wider IT Technical teams for escalation of issues
Working in partnership with third party suppliers for resolution of issues
Triage ServiceDesk tickets assessing the quality of information, priority & SLAs
End-to-end management of incidents and service requests through to resolution
Identify issues and suggest improvements to process or working practices
Demonstrate and support change management processes within the IT Department
Manage and update the company wide Asset register in an accurate and timely way
Experience / Skills
Previous IT Desktop Support experience
Laptop/Desktop build experience
Experience with Service Desk Tools (Manage Engine is currently used)
Active Directory – Access management
Microsoft O365 Admin Centre
Hardware / Printer Configuration and troubleshooting
Windows 7-10
For more information and to submit your interest, please apply with an updated CV. Please note this is an ONSITE OFFICE based role in Winchester, Hampshire
Location: Winchester, Hampshire
Category: IT
Job Title: Contract Desktop Support / Build Engineer
Salary:
Benefits: Full Time
Job Type: Contract, Temporary, Full Time
Apply Now!
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