Customer Service Advisor Job in Ashton-Under-Lyne, Greater Manchester, United Kingdom. Apply for the latest Ashton-Under-Lyne, Greater Manchester, United Kingdom jobs in Customer Services in Guide Bridge, Greater Manchester, United Kingdom.
Customer Service Advisor Job in Ashton-Under-Lyne, Greater Manchester, United Kingdom
Job Description
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?
Viking have an exciting opportunity for a Customer Service Advisor to join our team based in Ashton-Under-Lyne / Hybrid working. You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package.
We are Viking. We provide business supplies and services to help our customers work better – whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.
About the role:
At Viking we are fanatical about delivering excellent customer service to all internal and external customers and exceeding customer expectations to maximise company sales.
In this Customer Service Advisor role, you will be responsible for developing customer loyalty and enhancing their experience via a selection of touch points, including inbound calls, outbound campaigns, email and chat. You will use excellent communication skills to identify customer needs and effectively process all customer orders, and pre and after sales queries. You will effectively manage the customer relationship and grow a long-term customer base. At the same time, you will work towards departmental and individual objectives, to create a consistent and healthily competitive workplace.
As our Customer Service Advisor, you will:
Dealing with Business Customers, processing orders and inquiries received via phone email and chat ensuring a correct understanding of the reason for the customer contact.
Ensure all internal targets are monitored and met and that the question of the customer is answered, or expectations managed.
Provide efficient and effective service to customers, undertake handling of objections if needed.
Suggest additional and alternative products or services to meet customer needs as well as refer customers to other departments of Viking Raja when the question or objection requires this.
Handle all administrative duties related to the customer service role.
Develop and maintain extensive understanding of all products, services, systems and processes in order to deal with a variety of queries.
Constantly monitor customer feedback to ensure corrective action is taken to improve customer satisfaction
What we’re looking for in our Customer Service Advisor:
Is able to work without close supervision and demonstrates a positive attitude.
Is customer focused, process and results driven.
Has excellent listening skills with ability to build rapport and engage with customers.
Fluent knowledge of English, spoken and written.
Uses logic and initiative to solve problems and effectively implement solutions.
Desirable
Previous experience working within a Customer Contact Centre or Retail.
Is able to work within guidelines and systems within the department and is able to contribute ideas to improving the customer experience.
Has the ability to handle standard and sometimes complex questions from customers to get a full view on their needs.
Want to join our team? If you feel you have the skills and experience required for the Customer Service Advisor role, please click ‘Apply’ today and take your next step towards a career with Viking
Location: Ashton-Under-Lyne, Greater Manchester, United Kingdom
Category: Customer Services
Job Title: Customer Service Advisor
Salary:
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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