Customer Service Advisor Job in Leeds, West Yorkshire. Apply for the latest Leeds, West Yorkshire jobs in Customer Services in Leeds, West Yorkshire, United Kingdom.
Customer Service Advisor Job in Leeds, West Yorkshire
Job Description
A great opportunity has arisen for a customer service advisor to join a supplier support team in an NHS setting. This team is a solid starting point for anyone looking to progress into other roles throughout the NHS, with Personal Development greatly supported and encouraged.
Job Type: Temporary – 6 months with a potential for extension
Pay Rate: £10.76
Location: Leeds/Wakefield – WF3
Hours: Monday-Friday 9:00-17:00
Interviews will be hosted via Microsoft teams, for a 12th September start date.
Our colleagues working in this modern environment provide a customer-focused, outcome-measured service. Team members are supported in their development and there are growth opportunities to enable our team to thrive through continuous professional development.
You will be required to work in the office for the first 3 months of the role, with the first 3-4 weeks being classroom based training, but there is scope for hybrid working from 3 months onwards.
Role Overview
To assist in the provision of transaction processing services to one or a number of Suppliers. To be responsible for offering updates on invoice and payment statuses to Suppliers and providing remittances or obtaining updated contact information. This may involve responding to routine queries, issues, or circumstances, and referring any unusual or non-routine situations to others.
Key Responsibilities – You will be responsible for:
Process work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output with a right first time approach, processing work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and priorities allocated work daily.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional tasks when required.
Liaise with internal/external clients/Teams.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.
Essential Skills – The Ideal Candidate will be skilled in:
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high-quality customer service in a professional manner, creating trust and confidence.
Excellent communicator.
Effective team player, who constantly displays commitment and flexibility.
Assimilates and applies policies and procedures consistently.
Accurate and timely delivery of tasks.
Effective problem solver.
Excellent organizational skills.
Attention to detail in record keeping.
Desirable Skills
Able to follow process
Numerate.
Ability to navigate around and understand use of relevant systems
Salary is £10.76 per hour. All successful applicants will be required to be fully referenced for the past 3 years and have a DBS check conducted.
Please apply online or send any CVs and queries
Location: Leeds, West Yorkshire
Category: Customer Services
Job Title: Customer Service Advisor
Salary: £10.76/hour
Benefits: Full Time
Job Type: Temporary, Full Time
Apply Now!
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