Customer Service Advisor – Scheme Advisor Job in Nottingham, Nottinghamshire. Apply for the latest Nottingham, Nottinghamshire jobs in Customer Services in Nottingham, Nottinghamshire, United Kingdom.
Customer Service Advisor – Scheme Advisor Job in Nottingham, Nottinghamshire
Job Description
Customer Service Advisor
Nottingham
Millions of people get their gas and electricity from one of the UK's top energy suppliers, at home and at work. Our client, a leading energy provider in the UK has an opportunity available to join this fast-paced customer focused team as a Customer Service Advisor.
Do You:
Get excited to impress and help your customer?
Love solving complex problems?
Thrive in a challenging working environment and are you resilient under pressure?
Get motivated by the freedom to make decisions?
Want to build a culture in which everyone can be 100% themselves?
Enjoy being part of a team that is more like a family?This position is based Nottingham City Centre however we may require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this, you will need access to a stable broadband connection.
This is initially a 6 month contract with the potential to be extended.
Our contact centre is open from 8am till 8pm Monday to Friday, there may be occasions where we ask you to be flexible to help manage our customer demand.
About the role:
You will be responsible for supporting the successful operational delivery of Green Funding Schemes, ECO 4 and other able to pay options to support out customers in improving the energy efficiency rating of their home.
Delivering excellent customer service, accurate data capture and reporting on your schemes, working closely with your Team Manager and Wider scheme leads.
Managing customer data using Excel to support the day to day tracking of residents throughout different stages in their journey.
Having direct customer communication and managing expectations, contacting customers to explain any changes to the project process or customer journey and following These customers could be residents, landlords or charities.
Ensuring that your Team Manager is fully updated of progress or inbound call trends by reporting daily any changes or updates that you observe.
Being adaptable to take on ad-hoc requests from your team and Team Manager to support changing project needs.
Working with contractors and customers to ensure all compliant documentation is recorded in the application. Including capturing income and benefit information direct form the customer
Representing the team by building strong, effective, and productive relationships across wider and external stakeholders, including Local Council Authorities.
Problem Solving, being proactive and taking initiative to find solutions and share best practice across the wider team.Key Skills:
Excellent organisation skills and the ability to prioritise
Good numeracy, literacy and IT skills (inc. Excel)
Great verbal and written communication skills
Able to manage the demands of multiple stakeholders, internal and external, delivering to agreed deadlines
Great customer service skill with an ability to have supportive, empathetic conversations
Great attention to detail when checking/inputting documentation and data
Adaptable to change and can take on new ideas and challenges
Able to operate in a professional manner when representing E.ON to stakeholders The benefits:
£10.63 per hour with the potential to increase to £12.92 as you progress.
Immediate starts available
There's good transport links nearby
You'll start with 28 days pro-rata annual leave, this increases to 34 days (including bank holidays) after 12 weeks
Location: Nottingham, Nottinghamshire
Category: Customer Services
Job Title: Customer Service Advisor – Scheme Advisor
Salary: £10.63 – £12.92/hour
Benefits: Full Time
Job Type: Temporary, Full Time
Apply Now!
Posts
0 Comments