Customer Service Executive Job in Horsham, West Sussex. Apply for the latest Horsham, West Sussex jobs in Customer Services in Horsham, West Sussex, United Kingdom.
Customer Service Executive Job in Horsham, West Sussex
Job Description
An exciting opportunity for a Customer Service Executive to join our Horsham based client. Our employee-centric client operates withing the finance and investments space, offering a number of employee benefits and progression opportunities.
The successful Customer Service Executive will come from a regulated services background and be able to deliver a high level of customer service, in alignment with company SLA's.
Key responsibilities the Customer Service Executive:
Act as the first point of contact for customer and client problem resolution
Operate within agreed company SLA's
Responsible for owning a resolution process through to the satisfactory end
Offer prevention advice to customer and client after resolution
Follow processes and written and oral form, specific to KYC & Due Diligence, SLA Reporting, Client MI Transactions and support, and Issue Resolution
Start with technical focus and shift to customer serviceKey skills and experience of the Customer Service Executive:
Strength in delivering exceptional customer service
Excellent oral and written communication skills
Experience within a professional services background
Attention to detail and ability to build rapport quickly and easily
If you are interested in Customer Service Executive position, please apply as directed
Location: Horsham, West Sussex
Category: Customer Services
Job Title: Customer Service Executive
Salary: £27000 – £30000/annum Available upon request
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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