Helpdesk Administrator Job in Maidstone, Kent: Administration Jobs

Helpdesk Administrator Job in Maidstone, Kent. Apply for the latest Maidstone, Kent jobs in Administration in Maidstone, Kent, United Kingdom.

Helpdesk Administrator Job in Maidstone, Kent

Job Description

IT Helpdesk Administrator

Permanent

Maidstone (Hybrid – 1 day a week from home)

£19,000

The Atlas Recruitment Group are currently searching for an experienced and confident administrator to join our clients team. The ideal candidate will be confident with administration/customer service experience with a willingness to understand basic technological terms with the aim to prioritize tickets.

Required Skills:

Excellent telephone manner
* Good customer service skills
* Able to build rapport with clients
* Uses own initiative
* Excellent communication skillsThe Role:

Office based administration duties, primarily for the IT Support Department, but may also work with other departments
* Answering incoming calls
* Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers
* Managing support ticket/queue and reporting to line Manager(s)
* Booking in work and making appointments inc diarising scheduled tickets
* Logging Hardware and Software serial numbers & information

Location: Maidstone, Kent
Category: Administration
Job Title: Helpdesk Administrator
Salary: £19000/annum
Benefits: Full Time
Job Type: Permanent, Full Time

Apply Now!