Customer Service Executive Job in Banbury, Oxfordshire. Apply for the latest Banbury, Oxfordshire jobs in Customer Services in Banbury, Oxfordshire, United Kingdom.
Customer Service Executive Job in Banbury, Oxfordshire
Job Description
Customer Service Executive
Do you have great Customer Service skills and want to work for an established and successful company who offer a great salary and role development? We have an exciting job opportunity to work for a top branded automotive aftermarket manufacturer who are looking for a Customer Service Executive to join their product support team.
As the first point of contact for customers and wholesalers you must be highly professional and want to help, advise, and take ownership of customer / client requirements. You will be the type of person who can take an initial enquiry and manage it through to its completion.
The company has a portfolio of prestigious repeat customers so it is important you are confidant in your ability to offer product support and build and maintain long term customer relationships.
You will be joining a well established and successful company and will be welcomed into an enthusiastic team that will help you settle in and support your role development.
Salary Up to £35,000 basic DOE + bonus (7.5% performance related) + pension + private medical insurance + onsite parking + hybrid working will be available in the future but not immediately.
location: Oxfordshire – Commutable from Banbury, Oxford, Northampton, Daventry, Southam, Brackley, Wellesbourne, Towcester, Rugby, Coventry, Kenilworth, Warwick, Stratford Upon Avon
Role / Person:
Co-ordination of customer enquiries from initial call through to completion, ensuring that they are kept fully informed at all stages of the problem-solving phase.
Preparing product for delivery.
Manage loan equipment and auditing on a regular basis.
Manage customer expectation on time frames for device repairs.
To liaise with customers to offer first level support keeping them fully informed at all stages of progress.
Communicate and work with other departments across the business.
Provide information and support to the external sales team.
Genuine enthusiasm and commitment to provide exceptional customer service and product service.
Ideally have excellent technical problem-solving skills.
The ability to build close working relationships with all internal departments to improve products, service, and reduce costs.
Must have excellent communication skills, both verbal and written.
Be fully computer literate to include MS Office (Excel, Word & Outlook).
A working knowledge of SAP and CRM systems is desirable.Apply in Confidence:
To apply for this Customer Service Executive – Product Support role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or (phone number removed)
Job Ref: 3912RCa Customer Service Executive – Automotive Aftermarket
Location: Banbury, Oxfordshire
Category: Customer Services
Job Title: Customer Service Executive
Salary: £35000 – £38000/annum Pension + Medical + hybrid
Benefits: Full Time
Job Type: Permanent, Full Time
Apply Now!
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