Customer Service Officer Job in Manchester, Greater Manchester. Apply for the latest Manchester, Greater Manchester jobs in Accounting/Financial/Insurance in Manchester, Greater Manchester, United Kingdom.
Customer Service Officer Job in Manchester, Greater Manchester
Job Description
We are Hiring for an International Bank for Manchester Location for Customer Service Officer Role.
Must have Banking Experince and Good Knowldge of all banking products.
Area of Responsibility-
Ensure desired & uniform (TCF) level of customer service to the branch customers; whether in front desk or in the teller area. This includes solving the customer queries efficiently, helping them with the alternatives and making sure that bank's processes and guidelines are followed in the same; within the desired timelines as per bank's commitment to customers.
Ensure the rejections in transactions and account opening is kept at the minimum to ensure minimum customer inconvenience and the desired service timelines as communicated to the customer.
Responsible to follow all the health & safety, operational risk and compliance guidelines in their day to-day work as per the bank's policies.
Meet personal business targets as discussed and communicated by the Branch Manager in the beginning of Financial Year. This will require maintaining and growing book of the assigned customers, do out bound calling and/or, meet clients outside the branch premises to generate further business and referrals.
Organize and participate in events and play active part in the Sales Promotional activities for the branch. To be proactive and vigilant in query handling, monetary transactions and relationship opening which may give rise to money laundering and other financial malpractices; informing the concerned authorities with detailed report well within the time.
To undertake projects and assignment from time to time as directed by Supervisor.
Be adaptive to the change; keen in learning and complying with the new or changed regulations and communications as given by the management time-to-time.
Must Skills Required-
Functional Skills Knowledge of banking products and services.
Ability to operate and balance cash on a daily basis Knowledge of banking procedures and processes.
Ability to process financial and non financial transactions (eg. Deposits, withdrawals, remittances, draft, cheque clearing, holds etc.)
Excellent analytical skills basic calculations.
Salary – Upto 24K Depends upon the skills.
Work From Office only (Monday to Friday)
Location: Manchester, Greater Manchester
Category: Accounting/Financial/Insurance
Job Title: Customer Service Officer
Salary: £21000 – £24000/annum
Benefits: Full Time
Job Type: Contract, Full Time
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