Customer Service Coordinator Job in Hampshire. Apply for the latest Hampshire jobs in Customer Services in Durley, Hampshire, United Kingdom.
Customer Service Coordinator Job in Hampshire
Job Description
In a Nutshell…
We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Partnerships Drew Smith, at our Durley office in Hampshire. As our Customer Service Coordinator will have a proven track record in providing outstanding customer service within a 5-star construction / housing environment. A strong customer care background is required along with flexible working hours.
Let's cut to the chase, what's in it for you…
Competitive basic salary and annual bonus
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
Private Healthcare
Company contributory pension scheme
Life assurance – 4 x your annual salary
Sharesave scheme
Cycle to work scheme – up to £3000
Support with a professional membership
Denplan, GymFlex and many more…In return, what we would like from you…
Behave in line with our company values – Integrity, Caring and Quality
Customer Services experience in the following sectors:
Social/affordable Housing sites
Private Spec Housing
Extra care accommodation
Experience of Customer Care functions within a major construction or house building company.
Track record of achieving & sustaining high customer satisfaction results.
Able to work within a pressurised environment.
Familiar with developing and monitoring Customer Care defect management software.
Construction related health, safety & environmental knowledge.
Knowledge of NHBC and other warranty provider requirements.
Experience of working with private housing sales teams.
Good time management with ability to multitask.
Ability to make decisions within authority.
Able to work as a team member.
Strives for continuous improvement for the benefit of the company.
Driven to achieve customer satisfaction.
Experienced in analysing problems and delivering solutions.
Communicates clearly with confidence at all levels.
Ability to investigate queries and gather relevant informationDesirable –
Relevant CSCS Card required.More about the Customer Service Coordinator role…
Coordination of the Customer Service Department Team and its function within Partnerships Drew Smith.
Develop and implement Customer Services IT systems to control and monitor defects management processes.
Develop & provide timely and accurate analysis of Department performance KPIs.
Maintain 'The Drew Smith Way' strategy within Vistry Partnerships ensuring the business is fully compliant with its requirements.
Implementation and management of Customer Services software within the Business Unit.
Provide analysis of defects by type, trade, material &/or subcontractor.
Ensure compliance with the Vistry Partnerships, Safety & Sustainability Standards always.
Liaison with Customers and Clients to resolve post completion matters, drawing them all to a satisfactory conclusion.
Liaise with Contracts Teams & Sales Teams to facilitate a seamless transition during the completion stages, handover, and defects liability period.
Ensure Customers and Clients are clearly advised on our Customer Care contacts, responsibilities & procedures before they take possession of their home or building.
Ensure the Customer Service Department react to defect call outs within set timescales and wherever possible strive to provide an enhanced service, demonstrating high consideration to VP Client/Customer commitment.
Ensure resources are in place to always provide 24-hour defect management.
Assist with tender processes when required.
Provide Customer Satisfaction and improve external survey results.Finally, let's tell you about us…
Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds – we have come together to live our values of Integrity, Caring and Quality.
We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career.
Inclusion and diversity are paramount to us here at Vistry Group – we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us – we will always be happy to help.
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Location: Hampshire
Category: Customer Services
Job Title: Customer Service Coordinator
Salary:
Benefits: Full Time
Job Type: Permanent, Full Time
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