Service Desk Analyst Job in Tewkesbury: IT Jobs

Service Desk Analyst Job in Tewkesbury. Apply for the latest Tewkesbury jobs in IT in Bredons Hardwick, Worcestershire, United Kingdom.

Service Desk Analyst Job in Tewkesbury

Job Description

We have an exciting opportunity for a Service Desk Analyst to join their well established team based in Tewkesbury. Due to continued growth they are looking to expand their Service Desk team with an additional member, this is a great opportunity for someone looking to develop and progress within an exciting growing business.

Role Responsibilities

Part of a team providing 1st and 2nd line IT remote and onsite support
Be the first point of contact for customers seeking technical assistance Via phone and email. 
Ensure all support requests are dealt with promptly and efficiently.
Raising and managing tickets within the service desk toolset
Provide ad hoc on-site IT support at other sites as required.
To undertake any work as required by a busy IT Support team. Technical Experience

Confident troubleshooting of:
Printers
Mobile phones
Windows 10, Office and Outlook 2013/2016
Video Conferencing systems and software
Active Directory, Exchange and Office 365 administration
Basic Networking Knowledge – Patching, TCP/IP, DHCP, DNS Person Specification

Excellent customer service and interpersonal skills with the ability to communicate effectively over the phone and via email.
Strong organisational skills with the ability to manage own workload and prioritise tasks.
Has a passion for technology and a thirst for learning.
Works well within a team, providing help where needed and treats others with respect.
Experience within a legal environment is advantageous but not essential. Benefits

Paying up to £27,000
25 days annual leave including the opportunity to buy and sell holiday.
Matched pension contributions.
Private Health Insurance.
Life Assurance at 4x Salary.
 Income Protection Cover. The role is based in Tewkesbury and is commutable from Cheltenham, Gloucester, Stroud, Cirencester, Evesham, Tewkesbury, Stratford-upon-Avon

If you are interested in this role and feel you match the above then apply now with an up to date copy of your CV

Location: Tewkesbury
Category: IT
Job Title: Service Desk Analyst
Salary:
Benefits: Full Time
Job Type: Permanent, Full Time

Apply Now!